Refund policy

At Homence, we believe that your home should feel just right — and if something doesn’t, we’re here to make it right.

We understand that shopping online takes trust. That’s why we’ve created a return and refund policy that puts you first.

If for any reason, you’re not satisfied with your purchase, you can request a return or refund within 7 days of receiving your order — no hard feelings.

We trust your choice, and we’re here to back it up.

✅ How to Return or Request a Refund:
Simply send your product back to us via any traceable courier company like TCS or Leopards that provides a tracking number and proof of delivery.

Please include:

Original packaging

Unused items with original tags attached/uncut

Original receipt

📦 Return Address:
Anum Estate, Shahrah e Faisal, Karachi
📞 Phone: 0326-5859695

📝 Also include this info inside your parcel:

Name: ____

Order Number: ____

Product You’re Returning: ____

Reason for Return: ____

Refund OR Exchange (mention one): ____

If exchange: Desired Product Name/Variant: ____

🔄 What Happens Next?
Once we receive your return, our team will inspect it within 48–72 hours. If everything checks out, we’ll issue your refund or ship your exchange right away.

❤️ Why We Do This:
Because your trust means everything.
We know how much love goes into making a home feel right — and we’re here to be a brand you can rely on.

If you ever feel something’s not right, we're just a message away.