Refund policy
At Homence, we believe that your home should feel just right — and if something doesn’t, we’re here to make it right.
We understand that shopping online takes trust. That’s why we’ve created a return and refund policy that puts you first.
If for any reason, you’re not satisfied with your purchase, you can request a return or refund within 7 days of receiving your order — no hard feelings.
We trust your choice, and we’re here to back it up.
⚠️ Damages and Issues
Please inspect your order upon reception. If you receive a damaged, defective, or wrong item, please contact us within 12 hours of receiving your parcel.
You can contact us via WhatsApp or any of our official social media platforms. Please provide your order number along with clear photos/videos of the issue so our team can assist you.
Please note: Issues reported after 12 hours of receiving the parcel will not be accommodated.
✅ How to Return or Request a Refund:
Simply send your product back to us via any traceable courier company like TCS or Leopards that provides a tracking number and proof of delivery.
Please include:
- Original packaging
- Unused items with original tags attached/uncut
- Original receipt
📦 Return Address:
Jinnah Pride Main M.A Jinnah Road Karachi
📞 Phone: 0326-5859695
📝 Also include this info inside your parcel:
Name: ____
Order Number: ____
Product You’re Returning: ____
Reason for Return: ____
Refund OR Exchange (mention one): ____
If exchange: Desired Product Name/Variant: ____
🔄 What Happens Next?
Once we receive your return, our team will inspect it within 48–72 hours. If everything checks out, we’ll issue your refund or ship your exchange right away.
❤️ Why We Do This:
Because your trust means everything.
We know how much love goes into making a home feel right — and we’re here to be a brand you can rely on.
If you ever feel something’s not right, we're just a message away.